Terms and Conditions - LeiTransfer

LeiTransfer may offer special discounts for:

• Full payment of the booking in advance.
• Booking both the outward and return journeys at the same time.

Furthermore, once the service has been completed, LeiTransfer may send the customer promotional vouchers or discounts for future bookings. These discounts will be subject to the terms and conditions and validity dates specified in each promotion.

Cancellations must be made by telephone, WhatsApp or email.

Refunds will be issued in accordance with the following timeframes:

• Cancellation more than 24 hours before the start of the service: a 100 per cent refund of the amount paid.
• Cancellation between 24 and 12 hours before the service: a 50 per cent refund of the amount paid.
• Cancellation less than 12 hours before the service: no refund will be given.

Any bank charges or fees incurred as a result of the refund, if applicable, may be deducted from the amount to be refunded.

If the customer fails to attend at the agreed location and time (‘No Show’), the service will be deemed to have been provided for billing purposes and no refund will be given. 

The customer is responsible for providing the necessary details correctly for the service to be provided (pick-up address, destination, date, time, number of passengers, luggage and contact telephone number).

LeiTransfer shall not be liable for any issues arising from incorrect or incomplete information provided by the customer.

The driver will wait for up to 30 minutes after the agreed time at no extra cost.

Once this time has elapsed, LeiTransfer may consider the service cancelled due to the customer’s absence (‘No Show’), with no entitlement to a refund, or apply the relevant waiting time surcharges where it is possible to continue with the service.

For pick-ups at airports, railway stations or bus stations, the customer must provide the correct flight, train or bus service number.

In the event of a delay to a flight, train or bus, LeiTransfer will adjust the pick-up time at no extra cost, provided that:

• The delay can be verified using the details provided.
• There is operational availability to accommodate the new timetable.

In the event of a cancellation, diversion, disruption or any other incident affecting the flight or means of transport booked by the customer that prevents the provision of the reserved service, this shall be considered a cancellation due to circumstances beyond LeiTransfer’s control.

In such cases, LeiTransfer will refund 50% of the amount paid, retaining the remaining 50% to cover administration, planning, booking and the availability of the vehicle and driver.

LeiTransfer reserves the right to replace the vehicle initially allocated with another of similar specifications or a higher category, at no additional cost to the customer.

Furthermore, LeiTransfer may refuse to undertake journeys where access or the route poses safety risks, is on impassable roads, or is in conditions that could jeopardise the safety of the passengers, the driver or the vehicle.

LeiTransfer shall not be liable for any delays, changes or cancellations arising from circumstances beyond its control, such as accidents, road closures, adverse weather conditions, strikes, administrative restrictions or other circumstances of force majeure.